pkaz Casino – Privacy Policy

1. Who We Are

This Privacy Policy is issued by pkaz ("pkaz", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at pkaz.asia and its associated subdomains and applications (the "Platform"). pkaz is the data controller responsible for the personal data of registered players and website visitors processed in connection with the Platform.

This Privacy Policy applies to all personal data collected and processed by pkaz in connection with your use of the Platform, including data submitted during registration, identity verification, deposits, withdrawals, gameplay, and communications with pkaz support. By registering a pkaz account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a pkaz account, we collect: your full legal name, date of birth, Pakistani mobile number, email address, and the password you choose. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our obligations under applicable Know Your Customer (KYC) and anti-money laundering (AML) standards, pkaz may request and collect: a copy of your Pakistani Computerised National Identity Card (CNIC), proof of residential address, and documentation relating to the payment methods you use. KYC data is used exclusively for verification and compliance purposes.

2.3 Financial Data

pkaz collects and processes data relating to your financial transactions on the Platform, including deposit amounts, payment method identifiers (such as your JazzCash or Easypaisa mobile number or masked bank account details), withdrawal requests, bet history, and account balance movements. Full payment credential data (such as complete bank account numbers) is handled directly by our regulated payment processor partners and is not stored in full on pkaz systems.

2.4 Device & Technical Data

When you access the pkaz Platform, we automatically collect certain technical information including: your IP address, device type and operating system, browser type and version, screen resolution, and session timestamps. This data is used for Platform security, fraud prevention, and service improvement purposes.

2.5 Gameplay & Betting Data

pkaz logs all bets placed, games played, outcomes, bonus usage, and session activity on the Platform. This data is retained for regulatory compliance, dispute resolution, responsible gaming monitoring, and service improvement.

2.6 Communications Data

Where you contact pkaz support via live chat, email, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

pkaz collects personal data through the following means:

• Direct submission – information you actively provide during registration, KYC, deposit/withdrawal processes, and support interactions.
• Automated collection – technical and device data collected automatically when you access the Platform through cookies, server logs, and similar technologies.
• Third-party sources – where permitted by applicable law, pkaz may receive identity verification data from regulated KYC service providers used to confirm the information you have provided.
• Payment processors – transaction confirmation data from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah when you make a deposit or withdrawal.

4. Legal Basis for Processing

pkaz processes your personal data on the following legal bases:

• Contractual necessity – processing required to provide the pkaz Platform services to you under the terms of your account agreement, including account management, deposits, withdrawals, and gameplay.
• Legal obligation – processing required to comply with applicable KYC, AML, and responsible gaming regulatory obligations.
• Legitimate interests – processing for fraud prevention, Platform security, service improvement, and responsible gaming monitoring, where such processing does not override your fundamental rights and freedoms.
• Consent – where we rely on your consent to send marketing communications, such consent may be withdrawn at any time by updating your preferences in your pkaz account settings or contacting pkaz support.

5. How We Use Your Data

pkaz uses the personal data we collect for the following purposes:

• To create, verify, and manage your pkaz account and process your login sessions.
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, and Pakistani banking partners.
• To verify your identity in compliance with KYC requirements and prevent fraudulent account activity.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited conduct on the Platform.
• To calculate bet outcomes, apply bonus terms, and resolve disputes relating to gameplay.
• To monitor gameplay patterns for responsible gaming purposes and intervene where signs of problem gambling are identified.
• To provide customer support, respond to your queries, and resolve complaints.
• To send you service communications – such as account notifications, security alerts, and important policy updates. These communications are not optional for active account holders.
• To send you marketing and promotional communications where you have given consent or where pkaz has a legitimate interest in doing so. You may opt out at any time.
• To analyse Platform usage patterns and improve the pkaz user experience for Pakistani players.
• To comply with applicable regulatory reporting and record-keeping obligations.

6. Sharing Your Data

pkaz does not sell, rent, or trade your personal data to third parties for their own commercial purposes. pkaz may share your data with the following categories of recipients in the circumstances described:

• Payment processors – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers – regulated third-party services used to verify the identity documents you submit during account verification.
• Game content providers – licensed game studios whose titles appear in the pkaz Platform receive session and bet data necessary to operate their games and calculate outcomes.
• Technology and hosting providers – cloud infrastructure, security, and Platform support service providers who process data on our behalf under data processing agreements.
• Regulatory and law enforcement authorities – pkaz will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory directive. pkaz will notify you of such disclosure where legally permitted to do so.
• Corporate transactions – in the event of a merger, acquisition, or sale of assets, personal data may be transferred to a successor entity subject to equivalent privacy protections.

All third parties with whom pkaz shares personal data are required to handle that data in accordance with applicable privacy standards and only for the specific purposes for which it was shared.

7. Data Retention

pkaz retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, pkaz applies the following minimum retention periods:

• Account registration and KYC data: retained for a minimum of five (5) years following account closure in compliance with applicable AML and gaming regulatory obligations.
• Financial transaction records: retained for a minimum of five (5) years from the date of the transaction.
• Gameplay and betting logs: retained for a minimum of three (3) years.
• Support communications: retained for a minimum of two (2) years from the date of the interaction.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents its recovery and re-identification.

8. Security Measures

pkaz implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pkaz Platform.
• Encrypted storage of sensitive personal data on access-controlled servers.
• Two-factor authentication (2FA) available to all pkaz account holders to protect account access.
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While pkaz takes appropriate technical precautions, no internet-based system is 100% secure. You are responsible for maintaining the security of your own pkaz login credentials and for notifying pkaz support immediately if you suspect that your account has been compromised.

9. Cookies & Tracking Technologies

The pkaz Platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, measure Platform performance, and detect fraudulent activity. pkaz uses the following categories of cookies:

• Strictly necessary cookies – essential to the operation of the Platform, including session management and security features. These cookies cannot be disabled without affecting Platform functionality.
• Functional cookies – used to remember your preferences, such as language settings and game preferences, to improve your pkaz experience.
• Analytics cookies – used to collect anonymised data about how visitors use the Platform to help pkaz identify and resolve performance issues and improve the player experience.

You can manage or delete cookies through your browser settings. Note that disabling functional or analytics cookies may affect certain Platform features. Strictly necessary cookies are always active during your pkaz session.

10. Your Rights

Subject to applicable law and any overriding regulatory obligations, you have the following rights in respect of your personal data held by pkaz:

• Access – you may request a copy of the personal data pkaz holds about you.
• Rectification – you may request correction of inaccurate or incomplete personal data.
• Erasure – you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Restriction – you may request that pkaz restrict the processing of your personal data in certain circumstances.
• Portability – you may request that pkaz provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Objection – you may object to processing based on pkaz's legitimate interests, including the sending of direct marketing communications.

To exercise any of these rights, please contact pkaz support. pkaz will respond to all verifiable data rights requests within 30 days. Where a request is complex or numerous, this period may be extended by a further 60 days, and you will be notified accordingly.

11. Children's Privacy

The pkaz Platform is strictly prohibited for individuals under the age of 18. pkaz does not knowingly collect personal data from anyone under 18 years of age. If pkaz discovers that an account has been registered by a minor, that account will be immediately suspended, any deposits will be returned (net of applicable bonuses), and all personal data associated with that account will be deleted in accordance with applicable law.

If you believe that a minor has registered a pkaz account, please contact pkaz support immediately at [email protected].

12. Changes to This Privacy Policy

pkaz reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or pkaz's data processing practices. Material changes will be communicated to registered players by email or in-Platform notification prior to taking effect. The updated policy will be published on this page with a revised effective date. Continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept any changes, please cease using the Platform and contact pkaz support to close your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pkaz, please contact the pkaz Data Protection team:

Email: [email protected]
Live Chat: Available 24/7 from within your pkaz account dashboard.

This Privacy Policy was last reviewed and updated on 1 June 2026. The pkaz Privacy Policy is provided in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.